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Quickbooks log in trouble9/11/2023 ![]() ![]() You can post questions here just like you would ask them to a support agent and one of our community team members will be more than happy to assist!Ĭurrently, the options available to contact support are either through phone, live chat, and Community. We are happy to take a look at your questions here in the Community and help you resolve your issue. Of course, remember there’s always a dedicated support team to help you out with any issues you can’t solve by yourself at any given moment.Hey everyone, I appreciate you all taking the time to be a part of the Community space, and to share your experience. If you encounter an issue that affects your QuickBooks coworkers, as an admin, you’ll always have the ability to approach the problem from a couple of different angles. Simply press the F1 key on your keyboard while in the QuickBooks app.Īlong with many useful accounting features, QuickBooks also provides a pretty powerful set of tools to manage the app’s users. You can also use the keyboard shortcut to quickly reach the help menu. Wait for the support expert to contact you with a solution.In the next menu, select one of the available options that best suits your issue.Type in the description of your issue, in order to reach the dedicated support expert.Click the “Help” tab from the top menu.If none of the above actions helped solve the issue, it’s best to contact the QuickBooks Desktop Support Team. This will close the company file on the server, causing the stuck user to finally log off. Click “Close Company/Log off” from the menu.When the QuickBooks app opens, click the “File” tab.Log into the company file with your username and password.Check the “Open file in multi-user mode” box.Locate your company file and select it.Login as admin to the QuickBooks server.If the previous action didn’t solve the problem with the still logged in user, you may consider restarting the QuickBooks Database Server Manager. This should solve the problem with the logged in user, allowing them to use the app without interruption.Ĭlosing the QuickBooks Processes Didn’t Work Repeat the previous step for each of the QuickBooks processes.Right click on each and select the “End task” option, to close the process.You should see all the processes currently running on this computer.Click on the “Processes” tab from the top menu.On the user’s computer, press CTRL+ALT+DEL on the keyboard to open the Windows Task Manager.Users could probably do this by themselves, but it’s best to have admin either supervise this or simply do it for them. To resolve this, you should close all of the running QuickBooks processes by using the Windows Task Manager. Also, the issue could be with the messenger service, which doesn’t properly process your command at this point, preventing you from logging this user off. If you weren’t able to log off the stuck user using QuickBooks’ messenger app, it might be because they have another instance of the app running on their computer. Admin Can’t Log Off a User Through the Messenger App Next time they want to use the app, they just need to log in as they usually do, since there haven’t been any changes to their log in parameters. If you’re sure you want to log off this user, click “Yes”. Select the username of the user you wish to log off. ![]() Click the “Company” tab in the top menu.To log them off, you can use the app’s internal messaging service. On occasion, a user may log out of their QuickBooks app but still remain logged in on the server, regardless of their action. Logged Off User Appearing As Still Logged In ![]()
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